Tips When Phoning A Locksmith
If you are looking to hire a locksmith there a some warnings signs you should be aware of before committing to the hiring the locksmith.
Our guide below will cover some major warning signs to look out for when searching for a locksmith near you and prevent you from potential hiring a rogue locksmith.
1. Locksmith Google Adverts Stating FROM £39 / £49 / £59 Price
The locksmith bait and switch price scheme is a major problem in the industry currently, resulting in customers being charged over £500 for a simple job such as a lock out.
The rogue locksmith advert will draw in desperate customers with the cheap £39 price point, then when they arrive at your door , they will bump up the price using excuses.
Bait and Switch Price – The final price is highly unlikely to be £39, we have seen some customers ending up with bills over £500 for a quick lock out job where a cheap initial price was promoted on advertising material.
How to Spot a Rogue Locksmith advert
A typical bait and switch rogue locksmith advert will likely consist of the following:
Cheap Advertised Price be wary of from £39 / £49 or £59 prices – we have found this is the price rogue locksmiths are using
Top of Google 1st position in the Google Adverts, they have PAID for be here, for a reason!
Nationwide Problem – Rogue locksmiths also turn on and off their adverts to appear in ALL areas of the UK and at certain times of the day.
If a low price looks too good to be true then more often than not it will be!
This brings us onto another Warning sign to look out for, after clicking on their Google advert their website will sometimes make claims of 3rd party approval.
2. Claims of 3rd Party Approval / Certification / Accreditation
One of the other most popular Warning Signs to look out for when hiring a locksmith are false claims of being certified, accredited or DBS checked.
After clicking the Cheap £39 / £49 / £59 Google advert the website usually makes false claims.
Look out for any false claims of the following:
False claims of being Approved or Certified by a trade association
False claims of being Vetted by a 3rd party
False claims of being DBS checked
We come across many false claims of Approved Company status.
Genuine Locksmiths will Provide Details of Accreditations
A legitimate locksmith company with genuine 3rd party approval will gladly provide you with the details of their accreditation, most will link through to their 3rd party accreditation profile as proof.
3. Locksmith Claims to be Police Recommended or Work with Police Force
Another Warning Sign is if the locksmith claims to be Police Recommended.
A rogue locksmith will usually claim the following:
Police Recommended – the Police do not recommend locksmith companies, the Police MAY recommend using an approved locksmith due to the vetting process locksmiths go through, the Police are highly unlikely to recommend a specific company though.
Police Approved Locksmith – There is no such thing as being a “Police Approved Locksmith” – the Police DO NOT approve locksmiths!
Work with MET Police – The MET Police are aware of locksmiths making these false claims and falsely using their logo.
Genuine locksmiths may carry out locksmith jobs for the Police though, but they will not claim to be Police Approved or Police Recommended.
4. Locksmiths Name & Are They Subcontractors?
The final Warning Sign to be aware of when calling a locksmith is the use of subcontractors, this is a clear sign the locksmith is not local and indeed a nationwide company/call centre you are phoning.
Questions to ask a suspected rogue locksmith:
1. Name of locksmith – Who will be carrying out the work, do you have the name of the locksmith?
2. Are they are a Subcontractor Ask if they are subcontracting the work
3. If a subcontractor – ask for the name and contact details in case any problems arise
4. Who are you paying – find out who your contract is actually with and who it is that you are paying
5. Locksmith is Vague on the Phone about Price Details
A genuine locksmith should be able to provide a quote for the job either over the phone or by email, as long as they know details about the job.
Warning Signs of a rogue locksmith prices on the phone are:
Very vague about price details on the phone
Keeps mentioning a low price on the phone
Unable to give accurate price quote for the job e.g price of specific lock, cost to unlock your lock
Pro Top: Don’t be afraid to ask for more information on pricing when phoning out a locksmith.
Summary on Spotting a Rogue locksmith.
The Warning Signs to look out for when a hiring a locksmith are:
1. Cheap Google Advert Price usually states from £39 / £49 / £59
2. False Claims of 3rd party approval and accreditation, always check any claims of being vetted/accredited by 3rd parties
3. Claims of being Police Recommend or Police Approved
4. Using a Subcontractor and refusal to give the locksmiths name usually indicates a call centre subcontracting work.
5. Vague on Pricing only mentions low price in advert.